Association Manager: Gretchen Jordan, CVA (She/Her)
Florida - Southeast Region
Gretchen Jordan, CVA is the Association Manager who works with the Executive Committee and Board of Directors to prepare and deliver support to member services, the board of directors, and special projects. Previous work experience includes management in the corporate, non-profit sector and as a small business owner in addition to over twenty five years experience managing volunteer programs. She is an active member of local and national volunteer manager associations and has presented on volunteer management issues on the local, state, and national level. Gretchen earned her Certification in Volunteer Administration designation in 2004 and has a Bachelors degree in Community and Human Service from Empire State College. Her skills are public speaking, management, customer service, leadership, and organization. Gretchen and her husband have a home base but travel often in a 35' motor coach around the United States & Canada when they are not enjoying Walt Disney World.
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Service Enterprise Administrator: Kayla Paulson, CVA (She/Her)
Iowa - Midwest Region
Kayla Paulson, CVA has been with the Service Enterprise Program since the national pilot over a decade ago. During her tenure with United Way, she led the regional volunteer center. She fought for strategic volunteer engagement by working with and building the capacity of almost 100 local agencies, managing 4 RSVP programs of more than 500 volunteers, and volunteering with the state commission, Points of Light, and United Way Worldwide to help improve volunteer engagement practices. Kayla Paulson has spent her professional career in marketing, training, community relations, and volunteer management. She is an experienced state, regional, and national trainer, delivering interactive and empowering workshops.
Kayla has a passion for volunteerism and has served as President for the local DOVIA, Chair for RSVP Directors of Iowa, Alburnett School District Foundation Board Member, United Way Worldwide Committees, Service Enterprise Curriculum Design Team Member, LAP-AID Emergency Volunteer Center Leader, AL!VE's President-Elect, and as a pro-bono volunteer for various nonprofits across the nation sharing her skills in volunteer management, strategic planning, training, marketing and communications.
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